Check your returns policy

An interesting research this am about returns

17 stores ‘misled online shoppers about legal rights’. The Metro reports that a study by MoneySavingExpert.com has found that 17 retailers were misleading shoppers about their online returns policies. The retailers either “hid” the correct policy or were displaying a policy which did not comply with the law, which was changed 20 months ago to allow consumers 28 days to cancel and return an order. 13 of the retailers highlighted in the report – including JD Sports, New Look and Next – have said they will review their policies or make changes to their online stores. The other four have been reported by MoneySavingExpert.com to trading standards.

Benoit Mercier

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